CARLISLE, J. A. and PARKER, R. C, Beyond Negotiation. John Wiley & Sons (1989).

DEMING, W. E., Elementary Principles of the Statistical Control of Quality. Nippon Kagaku Gijutsu Renmei, Tokyo (1950); in English (1952).

DEMING, W. E., Some Theory of Sampling. Wiley (1950); Dover (1966).

DEMING, W. E., Quality, Productivity, and Competitive Position. Massachusetts Institute of Technology, Center for Advanced Engineering Study (1982).

DEMING, W. E., Out of the Crisis. Massachusetts Institute of Technology, Center for Advanced Engineering Study (1988); Cambridge University Press (1988). Русский перевод: Деминг Э. Выход из кризиса: Новая парадигма управления людьми, системами и процессами. – Пер. с англ. – М.: Альпина Бизнес Букс, 2007.

DRUCKER, P. Management, Tasks, Responsibilities, Practices. Harper and Row (1973),

ISHIKAWA, К., Guide to Quality Control. Asian Productivity Organization (1971).

ISHIKAWA, K., What is Total Quality Control? The Japanese Way. Prentice Hall (1985). Русский перевод: Исикава К. Японские методы управления качеством. – Сокращенный пер. с англ. – М.: Экономика, 1988.

KILIAN, Cecelia S., The World of W. Edwards Dеming. CEEPress Books, Washington D.C. (1988).

KOHN, A., No Contest. Houghton Mifflin (1986).

LATZKO, W. J., Quality and Productivity for Bankers and Financial Managers. American Society for Quality Control (1986),

MANN, Nancy R., The Keys to Excellence. Prestwick Books, Los Angeles (1985); Mercury Books, London (1989).

MORONEY, M.J., Facts from Figures. Pelican (1951).

ORSINI, Joyce, Simple Rule to Reduce Total Cost of Inspection and Correction of Product in State of Chaos. Ph.D. dissertation, School of Business Administration, New York University. (Obtainable from University Microfilms, Ann Arbor, ML)

OUCHI, W. G., The M-Form Society. Addison-Wesley (1984).

PETERS, T. and WATERMAN, R. H., In Search of Excellence. Harper & Row (1982). Русский перевод: Питерс Т., Уотермен Р. В поисках эффективного управления (Опыт лучших компаний)/Пер. с англ. – М.: Прогресс, 1986.

ROSENTHAL, R. and JACOBSON, Lenore, Pygmalion in the Classroom. Holt, Rinehart, and Winston (1968).

SCHERKENBACH, W. W., The Deming Route to Quality and Productivity. CEEPress Books, Washington D.C. (1986).

SCHOLTES, P. R., The Team Handbook. Joiner Associates, Madison, WI (1988).

SHAW, G. В., Pygmalion. E.g. The Complete Plays of Bernard Shaw; Paul Hamlyn (1965).

SHEWHART, W. A., Economic Control of Quality of Manufactured Product, van Nostrand (1931); American Society for Quality Control (1980); CEEPress Books, Washington D.C. (1986).

SHEWHART, W. A., Statistical Method from the Viewpoint of Quality Control. Graduate School of the Department of Agriculture, Washington (1939); Dover (1986).

WALTON, Mary, The Dеming Management Method. Dodd, Mead & Co., New York (1986); Mercury Books, London (1989).

WHEELER, Donald J. and CHAMBERS, David S., Understanding Statistical Process Control. SPC Press, Knoxville, TN (1986).

The Jerusalem Bible. Darton, Longman & Todd, London, and Doubleday, a division of Bantam, Doubleday, Dell Publishing Group, Inc., (1966).

Статьи и публикации

DEMING, W. E., «On the Distinction between Enumerative and Analytic Surveys». Journal of the American Statistical Association (1953).

DEMING, W. E., «On Probability as a Basis for Action». The American Statistician (1975).

FINK, S. L., «Crisis and Motivation: a Theoretical Model». Archives of Physical Medicine and Rehabilitation (1967).

FULLER, F. Т., «Eliminating Complexity from Work: Improving Productivity by Enhancing Quality». National Productivity Review (Autumn, 1985).

GRUBBS, F. S., «An Optimum Procedure for Setting Machines.» Journal of Quality Technology (October, 1983).

HERZBERG, F. «One More Time. How Do You Motivate Employees?» Harvard Business Review (January-February 1968)

HOPPER, K., «Quality, Japan, and the U.S.: The First Chapter». Quality Progress (September, 1985).

HUNTER, W. G., O’NEILL, JANET K., and WALLEN, CAROL, «Doing More with Less in the Public Sector». Quality Progress (July, 1987).

JOINER, В. L. and SCHOLTES, P. R., «Total Quality Leadership vs Management by Control». Joiner Associates, Madison, WI (1985).

NELSON, L. S., «The Shewhart Control Chart-Tests for Special Causes». Journal of Quality Technology (October, 1984).

SCHERKENBACH, W. W., «Performance Appraisal and Quality: Ford’s New Philosophy». Quality Progress (April, 1985).

SCHOLTES, P. R. and HACQUEBORD, H., «A Practical Approach to Quality.» Joiner Associates, Madison, WJ (1987). Republished as «Beginning the

Quality Transformation» (July) and «Six Strategies for Beginning the Quality Transformation» (August) in Quality Progress (1988).

TRIBUS, M., «Creating the Quality Service Company». SNA Mid-Winter Management Conference (1985).

TRIBUS, M., «Judging the Quality of an Organisation by Direct Observation». Massachusetts Institute of Technology, Center for Advanced Engineering Study (undated).

TRIBUS, M., «The Germ Theory of Management». Second National Conference, British Deming Association; Salisbury, England (April 1989). Русский перевод: Трайбус М. Вирусная теория менеджмента,/Пер. с англ. – М.: ГП – Редакция журнала «Стандарты и качество», 1997.

TRIBUS, M. and TSUDA, Y., «Creating the Quality Company». Massachusetts Institute of Technology, Center for Advanced Engineering Study (undated).

YOSHIDA, K., «Sources of Japanese Productivity: Competition and Cooperation». St John’s University, Jamaica, NY (1985).

Буклеты и рукописи

BIBBY, J., Quotes, Damned Quotes, and… Demast Books, Halifax, England (1983).

BS5750: A Positive Contribution to Better Business. British Standards Institution Quality Assurance (1987).

Continuing Process Control and Process Capability Improvement. Ford Motor Company, Dearborn, MI (1984).

Profound Knowledge. British Deming Association, Salisbury, England (1990).

The Deming Prize. The Union of Japanese Scientists and Engineers, Tokyo, Japan (1955).

Видеофильмы

A Japanese Control Chart. SPC Press, Knoxville, TN.

Continuous Improvement in Quality and Productivity. Ford Motor Company, Deaborn. MI.

Doctor’s Orders. Central ITV, Birmingham, England.

If Japan Can, Why Can’t We? Films Inc., Chicago, IL